If you're having trouble paying your bills, it can feel like there are more debt collectors calling than friends. But they're not going to stop until they've collected what's owed. And if you don't know how to deal with them, the situation could get worse. So we compiled this guide to help you know what to do when a debt collector calls:
Know your rights.
If you're like most people, the first time you hear from a debt collector it's likely because of something that happened in your past. Maybe you missed a payment on an old credit card or loan, or perhaps it's because of unpaid medical bills or other unpaid bills. Whatever the reason for being contacted by a debt collector, knowing how to handle them can be helpful and save you money in the long run.
Keep a record of every contact with a debt collector.
If you receive a call from a debt collector, keep a record of the date, time, and content of your conversation. You should also keep copies of any letters that were sent by either party during this process. It is important to keep track of the frequency of calls from a debt collector.
Don't be intimidated.
It's important to remember that debt collectors are not the police, and they can't arrest you for not paying your bills. So if a collector threatens to take legal action against you, just hang up and call our office to speak with an attorney.
If a debt collector calls:
Remain calm and limit the information you provide. They will be required to verify your identity, but you can refuse to do so over the phone. You can suggest all communication be in written form.
Be polite but firm about what information about yourself is confidential (ie. Full Social Security numbers). You don't have to give out any information at all--and if it's really sensitive information such as bank account numbers or credit card PINs then do not provide that information. Keep in mind if you want to discuss your account they will need to verify your identity usually by verifying the last 4 of your social, date of birth, or your current address.
Don't make payments unless you have confirmed they are legally owed and due by you.
There are a few things you should never do when debt collectors call.
Don't make payments unless you've confirmed the amount owed and that it's addressed to you.
Don't reveal anything about your employer or co-workers, including their names or where they work.
Don't give out personal information over the phone or online unless you're sure that the source is legitimate.
You should never give out personal information over the phone or online unless you're sure that the source is legitimate. Most debt collectors will already have all of your information, but if a collector calls and asks for new details, it's probably a scammer.
Conclusion
If you're being harassed by a debt collector, take action. You have the right to stop the calls and make them stop harassing you. If you feel that your rights are being violated, contact us and we review your case.
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